Imagine it is 2:00 AM on a freezing January night. A homeowner wakes up to a shivering house because their furnace just quit. Desperate for warmth, they grab their phone, search for emergency heating repair, and call the first company they see. If that company is yours, what happens next? Does the call go to The post Business Call Answering: How Small HVAC Companies Can Handle After-Hours Calls appeared first on Critical Hit.